CRM Controller at Williams Stockport

As a family-based business with more than one hundred years of experience, the Williams Group is one of the leading suppliers of high-quality vehicles delivering exceptional aftersales support services in the North West.

We take great pride in delivering excellent service to our customers at all times. With this in mind, the role of every staff member is incredibly important and we are proud to employ some of the best people in the automobile industry. When you join the Williams family, you will receive training and support to help you develop skills that will stand you in good stead for a long and successful career with us.

Working hours 8:00am – 5:00pm Monday to Friday (40 hours)

Our CRM Controllers fulfil a unique role within Williams. As a CRM controller your role is responsible for providing vital support for every department ensuring a smooth customer journey from initial enquiry to customer satisfaction for both Sales and Aftersales services.

Key responsibilities include monitoring data quality, producing reports, database maintenance, processing enquiries, and recording customer satisfaction surveys. This requires strong analytical skills, excellent communication skills and meticulous attention to detail. You will also be responsible of overseeing the CRM Administrator and ensuing their daily tasks are carried out to a high standard with accuracy and efficiently.

The role requires a proactive contributor to the Williams culture, being an ambassador for various staff incentives promoting its values and enhancing its family-oriented atmosphere. Experience of the motor industry would also be an advantage, but is not essential.

We offer excellent working facilities with a competitive salary, together with a host of other employee benefits including:

Up to 27 days holidays (based on length of service), plus 8 bank holidays
Pension scheme
Life assurance cover
Employee reward & recognition schemes
Annual children’s Christmas party & staff party
Staff discounts
Subsidised prestige car scheme for employees
£1,000 referral award
Onsite parking

So, if you are a talented, motivated, customer focused individual looking to work for a prestigious company with strong family values, please apply now.

Please note that if you do not hear from us within two weeks of submitting your application, unfortunately, on this occasion, you have been unsuccessful.

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Working Hours Full Time

Location Williams Stockport

Salary On Application

Benefits We offer excellent working conditions together with a highly competitive salary, bonus scheme and a host of other employee benefits.

Closing Date 10/05/2024

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2 Vincent Way, Raikes Lane, United Kingdom, BL3 2NB

Reg. Company Number: 597708

VAT Reg. No. GB 732 5259 39

Financial Disclosure

Williams Motor Co (Holdings) Ltd is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Williams Motor Co (Holdings) Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. For used vehicles we will receive a fixed commission for introducing you to lenders which is calculated by reference to the vehicle or as a percentage of the amount you borrow. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

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CRM Controller at Williams Stockport

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