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WE ARE PREPARED AND READY TO HELP YOU
As a family business that has been trading in the North West for over 110 years, we wanted to reassure our customers, suppliers and friends of the business that we have a clear and well-defined plan in response to the coronavirus (COVID-19).
Following the latest Government announcement, our showrooms are temporarily closed however our centres in Bolton, Liverpool, Manchester, Rochdale and Stockport continue to remain open in the following areas:
Our service department is fully open to all customers by appointment only, with all the necessary steps taken to help keep you and our team safe. Sales teams are also available via the contact methods below for any New or Approved Used enquiries with our new Click & Collect service.
At this time, we understand many of you will have queries regarding your current or future vehicle. To help us answer these as personally and efficiently as possible, please contact your centre using the contact details here: www.williamsgroup.co.uk/contact-us
In addition to speaking to our centres, you can also:
- Chat online throughout our website 24 hours a day, 7 days a week.
- Message us on our Facebook pages:
BMWMINIJAGUARLAND ROVERMOTORRAD
Below you should find the answers to any queries you may have. We will be sure to keep this page up-to-date with the very latest information as we respond to this situation.
COVID-19 Frequently Asked Questions
We have put together some of the most frequently asked questions and key points regarding the current COVID-19 situation. If your question is not included, please get in touch with us.
Can I speak to someone about my vehicle?
Can I visit your showroom?
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Following the latest Government announcement, our showrooms are temporarily closed until further notice. Rest assured, at every centre our Williams team remain on hand to assist you with Digital Sales, Click & Collect, Service, Aftersales & Bodyshop.
Do I have to wear a face mask?
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Yes, a face mask or suitable face covering is now a requirement in all Williams centres. This is a necessary step that we have taken as a retail business to comply with the latest Government guidelines.
Can I go for a test drive?
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We are not currently offering test drives, this a temporary measure that we have put in place following the latest Government regulations. We will be offering test drives again when the current lockdown has been lifted.
Can I still order a new or approved used vehicle?
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Yes, we are offering a full end to end sales process via online and telephone. A dedicated digital customer team is available to discuss your requirements. More information on our new Buy Online feature can be found HERE.
When will I be able to pick up my new or approved used vehicle?
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You are able to collect your vehicle with our new 'click & collect' service. However if you are unable to collect, we are also offering a home delivery service. Please speak to a member of the team for more information.
Is Service still open?
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Williams BMW, MINI, Jaguar, Land Rover and BMW Motorrad servicing is fully operational and available to all customers by appointment only, with all necessary steps taken to keep our customers and our team safe.
You can book servicing online by clicking below:
BMWMINIJAGUARLAND ROVERMOTORRAD
Servicing procedures have been updated to follow social distancing guidelines. These can be viewed on our video here.
Customers can speak to a member of the Williams team about their car by calling your centres main telephone line and selecting option 1. Contact details for our service centres can be found HERE.
Are Bodyshops open?
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Our four Bodyshops (Bolton, Liverpool, Manchester and Stockport) are open Monday to Friday 9am - 5pm, operating with a skeleton team.
We are currently conducting estimates remotely (by email) although you can call ahead of visiting during the above times.
Each of the bodyshops can be contacted via the following:
Bolton Bodyshop | 01204 900 900 | |
Liverpool Bodyshop | 0151 474 2000 | |
Manchester Bodyshop | 0161 907 0300 | |
Stockport Bodyshop | 0161 480 7600 |
My vehicle's MOT is due. What should I do?
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You can book your MOT online HERE, the Driver and Vehicle Standards Agency have now stated the grace period is over, so if your MOT is due on or after 1 August 2020, you must book this procedure in as normal.
It is important to note that all vehicles must be kept in a roadworthy condition and drivers can be prosecuted if they drive an unsafe vehicle.
Can I still purchase parts?
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Yes, parts are still available to purchase on a collection only basis. To order, please contact your selected location and your order will be processed and collection time set.
Can I extend my new and approved used vehicle finance?
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Yes, should you wish to, your current finance agreement can be extended to avoid making any decisions on a new vehicle at this current time. Please contact our sales team for more details.
BMW & MINI Financial Services are now offering payment holidays for any customer who wishes to take this option, find out more:
What online services are available?
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Our website is full of information to help you further, including these following services:
- Browse over 1,500 Approved Used and nearly new vehicles https://www.williamsgroup.co.uk/used-vehicles/
- Save any used vehicle to browse again at a later date.
- Free online part exchange vehicle valuation www.williamsgroup.co.uk/valuations/
- Tailor a finance package personal to your circumstances including your preferred monthly payment, deposit and length of term.
- Explore new car features and technical specifications.
Please do continue to visit our website and our social media pages for the latest information.