/covid-19/click-and-collect/COVID-19: WILLIAMS ARE PREPARED AND READY TO HELP YOU

Williams are beginning to reopen safely for servicing, repairs and vehicle delivery, so you can visit any of our Williams centres throughout the North West for servicing or collection of your new or approved used vehicle with complete peace of mind.

Our service department is now fully open to all customers by appointment only, with all the necessary steps taken to help keep you and our team safe. Sales teams are also available via the contact methods below for any New or Approved Used enquiries with a Click & Collect service at each centre starting from Monday 18th May.

At this time, we understand many of you will have queries regarding your current or future vehicle. To help us answer these as personally and efficiently as possible, please contact your centre using the contact details here: www.williamsgroup.co.uk/contact-us

In addition to speaking to our centres, you can also:

- Chat online throughout our website 24 hours a day, 7 days a week.

- Message us on our Facebook pages:

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Below you should find the answers to any queries you may have. We will be sure to keep this page up-to-date with the very latest information as we respond to this situation.

COVID-19 Frequently Asked Questions

We have put together some of the most frequently asked questions and key points regarding the current COVID-19 situation. If your question is not included, please get in touch with us.

Can I speak to someone about my vehicle?

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Yes, we have dedicated members of the sales and service teams available to answer queries about your vehicle. Contact details can be found HERE.

If you have a general question, the best way to get in touch with us will be either via our online chat or fill in an enquiry form HERE.

Can I still order a new or approved used vehicle?

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Yes, we are still offering a full end to end sales process via online and telephone. A dedicated digital customer team is available to discuss your current situation regarding your next new or approved used vehicle.

When will I be able to pick up my new or approved used vehicle?

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You will be able to collect your vehicle from Monday 18th May with our new 'click & collect' service. However if you are unable to collect, we are also offering a free home delivery service. Please speak to a member of the team for more information.

Is Service still open?

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Williams BMW, MINI, Jaguar, Land Rover and BMW Motorrad servicing is fully operational and available to all customers by appointment only, with all necessary steps taken to keep our customers and our team safe.

You can book servicing online by clicking below:

BMWMINIJAGUARLAND ROVERMOTORRAD

Servicing procedures have been updated to follow social distancing guidelines. These can be viewed on our video here.

Customers can speak to a member of the Williams team about their car by calling your centres main telephone line and selecting option 1. Contact details for our service centres can be found HERE.

Are Bodyshops open?

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Our four Bodyshops (Bolton, Liverpool, Manchester and Stockport) are open Monday to Friday 9am - 5pm, operating with a skeleton team.

We are currently conducting estimates remotely (by email) although you can call ahead of visiting during the above times.

Each of the bodyshops can be contacted via the following:

Bolton Bodyshop

01204 900 900

bodyshop@williamsbolton.co.uk

Liverpool Bodyshop

0151 474 2000

bodyshop@williamsliverpool.co.uk

Manchester Bodyshop

0161 907 0300

bodyshop@williamsmanchester.co.uk

Stockport Bodyshop

0161 480 7600

bodyshop@williamsstockportbmw.co.uk

My vehicle's MOT is due. What should I do?

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You can book your MOT online HERE, however Driver and Vehicle Standards Agency recently announced new rules on testing for cars, vans and motorcycles which means MOTs that are due from 30 March 2020 will now be extended by 6 months.

This is to ensure essential vehicle maintenance and repairs are available to keep vehicles, goods and key workers moving and safe.

It is important to note that all vehicles must be kept in a roadworthy condition and drivers can be prosecuted if they drive an unsafe vehicle.

Can I still purchase parts?

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Yes, parts are still available to purchase on a collection only basis. To order, please contact your selected location and your order will be processed and collection time set.

Can I extend my new and approved used vehicle finance?

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Yes, should you wish to, your current finance agreement can be extended to avoid making any decisions on a new vehicle at this current time. Please contact our sales team for more details.

BMW & MINI Financial Services are now offering payment holidays for any customer who wishes to take this option, find out more:

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What online services are available?

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Our website is full of information to help you further, including these following services:

- Browse over 1,500 Approved Used and nearly new vehicles https://www.williamsgroup.co.uk/used-vehicles/

- Save any used vehicle to browse again at a later date.

- Free online part exchange vehicle valuation www.williamsgroup.co.uk/valuations/

- Tailor a finance package personal to your circumstances including your preferred monthly payment, deposit and length of term.

- Explore new car features and technical specifications.

Please do continue to visit our website and our social media pages for the latest information.