COVID-19 Frequently Asked Questions

KEEPING EVERYONE SAFE

As a family business that has been trading in the North West for over 110 years, we wanted to reassure our customers, suppliers and friends of the business that we have a clear and well-defined plan in response to the coronavirus (COVID-19). We will continue to uphold our procedures after the latest easing of restrictions on 19 July, in the interest of keeping everyone safe.

We have taken positive steps to ensure the continued safety of our customers and staff:

Our staff members will continue to wear face masks, and although the legal requirement has been lifted we would request that customers continue to wear a face covering and maintain social distancing when visiting Williams centres. If you do not have a face mask to hand, our team will be happy to supply one.
Our staff will continue to maintain social distancing, with our customer areas also configured to give you as much space as possible.
Our centres will continue to maintain the highest standards of cleaning, with sanitisation stations remaining in place as well as perspex screens.

You can visit us in Bolton, Liverpool, Manchester, Rochdale and Stockport with complete peace of mind and be assured of exceptional levels of customer service:

Our service department is also fully open to all customers, with all the necessary steps taken to help keep you and our team safe. Sales teams are also available via the contact methods below for any New or Approved Used enquiries with our new Click & Collect service.

At this time, we understand many of you will have queries regarding your current or future vehicle. To help us answer these as personally and efficiently as possible, please contact your centre using the contact details here: www.williamsgroup.co.uk/contact-us

In addition to speaking to our centres, you can also:

- Chat online throughout our website 24 hours a day, 7 days a week.

- Message us on our Facebook pages:

BMWMINIJAGUARLAND ROVERMOTORRAD

Below you should find the answers to any queries you may have. We will be sure to keep this page up-to-date with the very latest information as we respond to this situation.

COVID-19 Frequently Asked Questions

We have put together some of the most frequently asked questions and key points regarding the current COVID-19 situation. If your question is not included, please get in touch with us.

Can I speak to someone about my vehicle?

Yes, we have dedicated members of the sales and service teams available to answer queries about your vehicle. Contact details can be found HERE.

If you have a general question, the best way to get in touch with us will be either via our online chat or fill in an enquiry form HERE.

Can I visit your showroom?

Yes, all our showrooms are open with continued safety measures in place so you can visit us at any of our Williams centres with complete peace of mind. This includes social distancing, hand sanitiser and face masks remaining in place at our centres from 19 July. Our team also remain on hand at every centre to assist you with Digital Sales, Click & Collect, Service, Aftersales & Bodyshop.

Do I have to wear a face mask?

Following the Government's latest easing of lockdown restrictions on 19 July, we still request that our customers continue to wear face masks and maintain social distancing when visiting Williams centres. This is an additional step that we have taken as a retail business to ensure the safety of our customers and staff members.

Can I go for a test drive?

Yes, we are offering test drives. Contact us to arrange a test drive or simply book using the form HERE.

Can I still order a new or approved used vehicle?

Yes, in addition to our showrooms being open, we are offering a full end to end sales process via online and telephone. A dedicated digital customer team is available to discuss your requirements. More information on our new Buy Online feature can be found HERE.

When will I be able to pick up my new or approved used vehicle?

You are able to collect your vehicle with our 'click & collect' service. However if you are unable to collect, we are also offering a home delivery service. Please speak to a member of the team for more information.

Is Service still open?

Williams BMW, MINI, Jaguar, Land Rover and BMW Motorrad servicing is fully operational and available to all customers, with all necessary steps taken to keep our customers and our team safe.

You can book servicing online by clicking below:

BMWMINIJAGUARLAND ROVERMOTORRAD

Servicing procedures will continue to follow social distancing guidelines. These can be viewed on our video here .

Customers can speak to a member of the Williams team about their car by calling your centres main telephone line and selecting option 1. Contact details for our service centres can be found HERE.

Are Bodyshops open?

Our four Bodyshops (Bolton, Liverpool, Manchester and Stockport) are open and fully operational.

Each of the bodyshops can be contacted via the following:

Bolton Bodyshop	01204 900 900	bodyshop@williamsbolton.co.uk
Liverpool Bodyshop	0151 474 2000	bodyshop@williamsliverpool.co.uk
Manchester Bodyshop	0161 907 0300	bodyshop@williamsmanchester.co.uk
Stockport Bodyshop	0161 480 7600	bodyshop@williamsstockportbmw.co.uk

My vehicle's MOT is due. What should I do?

You can book your MOT online HERE, the Driver and Vehicle Standards Agency have now stated the grace period is over, so if your MOT is due on or after 1 August 2020, you must book this procedure in as normal.

It is important to note that all vehicles must be kept in a roadworthy condition and drivers can be prosecuted if they drive an unsafe vehicle.

Can I still purchase parts?

Yes, parts are available to purchase. To order, please contact your selected location and your order will be processed and collection time set.

Can I extend my new and approved used vehicle finance?

Yes, should you wish to, your current finance agreement can be extended to avoid making any decisions on a new vehicle at this current time. Please contact our sales team for more details.

What online services are available?

Our website is full of information to help you further, including these following services:

- Browse over 1,500 Approved Used and nearly new vehicles.

- Save any used vehicle to browse again at a later date.

- Free online part exchange vehicle valuation.

- Tailor a finance package personal to your circumstances including your preferred monthly payment, deposit and length of term.

- Explore new car features and technical specifications.

Please do continue to visit our website and our social media pages for the latest information.

Get in Touch

Whatever your question or feedback we are here to help. So please feel free to contact us.

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2 Vincent Way, Raikes Lane, United Kingdom, BL3 2NB

Reg. Company Number: 597708

VAT Reg. No. GB 732 5259 39

Financial Disclosure

Williams Motor Co (Holdings) Ltd is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Williams Motor Co (Holdings) Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

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