Aftersales Retention Advisor at Williams Jaguar Land Rover

As a family business with more than one hundred years of experience, the Williams Group is one of the leading suppliers of prestige vehicles delivering exceptional sales and aftersales services, the best in the North West. As a long-established professional business, we are continually developing to meet the changing needs of the retail landscape using industry-leading practices and the latest technologies.

We take great pride in delivering excellent service to our customers at all times. With this in mind, the role of every staff member is incredibly important and we are proud to employ some of the best people in the industry. When you join the Williams family, you will receive progressive and innovative training to help you develop skills that will stand you in good stead for a long and successful career with us.

Working hours between 8.00am – 6.00pm Monday to Friday (40 hours), plus Saturdays 8:30am to 12:30pm on a rota basis.

As an Aftersales Retention Advisor, you will have experience working in a fast-paced contact centre or customer service environment. You will have excellent IT skills and be able to accurately process/input information whilst dealing with customers. You will be an excellent communicator with exceptional customer service, organisational skills and interpersonal skills. We will also expect you to be a team player who is continually focused on the needs of the customer, ensuring we deliver exceptional and efficient service.

We offer excellent working facilities with a competitive salary, together with a host of other employee benefits including:

Up to 27 days holidays (based on length of service), plus 8 bank holidays
Pension scheme
Life assurance cover
Employee reward & recognition schemes
Annual children’s Christmas party & staff party
Staff discounts
Referral scheme bonus of £1,000
Subsidised prestige car scheme for employees
Staff Canteen
Onsite parking

So, if you are a talented, motivated, customer focused individual looking to work for a prestigious company with strong family values, please apply now.

Please note that if you do not hear from us within two weeks of submitting your application, unfortunately, you have been unsuccessful.

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Working Hours Full Time

Location Williams JLR

Salary On Application

Benefits We offer excellent working conditions together with a highly competitive salary, bonus scheme and a host of other employee benefits.

Closing Date 10/05/2024

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2 Vincent Way, Raikes Lane, United Kingdom, BL3 2NB

Reg. Company Number: 597708

VAT Reg. No. GB 732 5259 39

Financial Disclosure

Williams Motor Co (Holdings) Ltd is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Williams Motor Co (Holdings) Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. For used vehicles we will receive a fixed commission for introducing you to lenders which is calculated by reference to the vehicle or as a percentage of the amount you borrow. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

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Aftersales Retention Advisor at Williams Jaguar Land Rover

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