BMW Proactive Care

Keeping your BMW at its best – without the guesswork.

At Williams BMW, we know owning a BMW should be about enjoying the drive, not worrying about unexpected issues. That’s why BMW Proactive Care is designed to keep you one step ahead, helping identify maintenance, service or repair needs early, before they become bigger problems.

Using real-time vehicle data, BMW Proactive Care can detect potential issues, notify you when action is needed and help keep your BMW running at its best, all while giving you added confidence and peace of mind every time you drive.

Proactive Care. Our service promise to you.

BMW Proactive Care combines proactive support with preventative maintenance. Your BMW continuously monitors key vehicle systems and can identify when servicing, maintenance or repairs may be required.

If action is needed, you may be contacted through the My BMW app, email, SMS or directly through your vehicle. In more urgent situations, a BMW expert may contact you by phone to help arrange support as quickly as possible.

How It Works

Your BMW’s sensors continuously monitor important vehicle data and securely transfer information to BMW systems.

If a maintenance requirement, fault or potential issue is detected:

The issue is analysed and prioritised by urgency
You’ll receive a notification through the My BMW app, email, SMS or directly in your vehicle
In urgent cases, a BMW expert may contact you directly by phone
Remote support may be provided where possible, or you can arrange an appointment with your preferred Williams BMW Centre
Vehicle data allows the workshop to prepare in advance and order any required parts before your visit

What You Can Expect

Proactive Support
Potential issues can be identified early, helping you avoid unnecessary disruption and unexpected problems.
Straightforward Assistance
Remote diagnostics can help identify faults quickly, making repairs and servicing more efficient.
Convenient Communication
Updates and notifications are integrated into your digital BMW experience through the My BMW app and connected services.
BMW Expertise
All work is carried out by BMW-trained technicians using Genuine BMW Parts at your chosen Williams BMW Centre.
Complimentary Service
BMW Proactive Care is included as part of an active ConnectedDrive contract.*

Getting Started

To benefit from BMW Proactive Care, simply make sure:
Your BMW has an active ConnectedDrive contract
You have accepted the current BMW ConnectedDrive terms and conditions
Smart maintenance and/or mobility services are activated within the vehicle
Your contact details are completed and up to date within your BMW ConnectedDrive profile
Your vehicle is linked to your BMW ID through the My BMW app
Once everything is set up, BMW Proactive Care works seamlessly in the background, helping you spend less time worrying about maintenance and more time enjoying your BMW.

Want to know more?

Get in touch with your local Williams BMW Centre or book a service to experience Proactive Care in action.

Get in Touch

Whatever your question or feedback we are here to help. So please feel free to contact us.

Make an enquiry

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2 Vincent Way, Raikes Lane, Bolton, United Kingdom, BL3 2NB

Reg. Company Number: 597708

VAT Reg. No. GB 732 5259 39

Financial Disclosure

Williams Motor Co (Holdings) Ltd is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Williams Motor Co (Holdings) Ltd to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only. We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase. Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.

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