Proactive Care

At Williams BMW, we believe owning a BMW should be about enjoying every journey. BMW Proactive Care works quietly in the background, using real-time vehicle data to identify servicing, maintenance or technical requirements before they develop into bigger problems.

From remotely diagnosing potential faults to connecting you with expert support through the My BMW App, Proactive Care helps keep you informed, supported and on the road.

Proactive Care. Support when you need it.

Your BMW continuously monitors key vehicle systems through its onboard sensors. When a potential maintenance requirement, fault or technical issue is detected, the information can be securely transferred to BMW and remotely assessed.

Depending on what is identified, you may receive a notification through the My BMW App, by email, SMS or directly through your vehicle. For urgent issues, a BMW expert may contact you by phone to provide immediate guidance and arrange the appropriate support.

Remote diagnosis, quicker support.

Remote diagnosis allows BMW specialists to review relevant vehicle information without you needing to visit a BMW Centre first.

In some cases, support can be provided remotely. When a workshop appointment is required, the transferred vehicle data allows your chosen Williams BMW Centre to prepare in advance, identify the work that may be needed and order any required parts before you arrive. This helps make servicing and repairs quicker, simpler and more efficient.

Your BMW, connected through the My BMW App.

The My BMW App keeps you connected to your vehicle wherever you are and brings a range of useful ownership features together in one place.

You can:

Receive Proactive Care alerts and vehicle updates
Check your vehicle’s condition and service requirements
Book a service with your preferred Williams BMW Centre
View important information such as fuel or battery levels, range and tyre pressures
Access useful Product Genius how-to videos and guidance
Request assistance and share relevant vehicle information with BMW support
Access BMW Roadside Assistance when you need help

The app can also help you plan journeys, send destinations directly to your BMW and remotely check or secure your vehicle, depending on its specification.

Expert assistance, 24 hours a day.

When the unexpected happens, BMW support is available 24 hours a day, 365 days a year.

You can request assistance through the My BMW App, your vehicle’s iDrive system or by telephone. Relevant vehicle information can be shared directly with BMW, helping the team understand the situation and arrange the right support as quickly as possible.

Your Benefits at a Glance

Proactive support
Identify potential servicing needs before they cause disruption.

Remote diagnosis
Allow BMW specialists to assess vehicle data remotely.

Connected convenience
Manage alerts, servicing and support through the My BMW App.

Expert guidance
Access Product Genius videos and specialist support.

BMW quality
Receive expert care from BMW-trained technicians using Genuine BMW Parts.

Getting started.

To benefit from BMW Proactive Care, make sure:

Your BMW has an active ConnectedDrive contract
You have accepted the latest BMW ConnectedDrive terms and conditions
Smart Maintenance and relevant mobility services are activated in your vehicle
Your contact details are complete and up to date in your BMW ConnectedDrive profile
Your vehicle is linked to your BMW ID through the My BMW App

Once activated, Proactive Care works in the background, helping you spend less time worrying about your vehicle and more time enjoying it.

Stay connected to your BMW.

Download the My BMW App to access vehicle updates, servicing information, helpful guidance and support wherever your journey takes you.

For further information, contact your local Williams BMW Centre or book your next service online.

Get in Touch

Whatever your question or feedback we are here to help. So please feel free to contact us.

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2 Vincent Way, Raikes Lane, Bolton, United Kingdom, BL3 2NB

Reg. Company Number: 597708

VAT Reg. No. GB 732 5259 39

Financial Disclosure

Williams Motor Co (Holdings) Ltd is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Williams Motor Co (Holdings) Ltd to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only. We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase. Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.

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